Question 1

WHAT IS YOUR SERVICE AREA?

Accepted Answer

Currently we service the following areas: Mechanicsburg, Dillsburg, Camp Hill, Carlisle, Boiling Springs. Don't see your city here? Please message us and ask!

Question 2

WHICH PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept all forms of payment, however, checks will only be accepted after the first initial cleaning.

Question 3

I HAVE NEVER HAD MY HOME CLEANED BEFORE, DO I HAVE TO "PRE-CLEAN" ANYTHING BEFORE YOU GET HERE?

Accepted Answer

The only "pre-cleaning" we ask is that you put away any stray items that are on the surfaces that you would like cleaned (ie. dishes on counters, laundry & toys on the floors). This helps us utilize our time the best way possible. However, If those are things you would like us to cover, just let us know! We are here to make life easier for you.

Question 4

WHAT IS THE DIFFERENCE BETWEEN A MAID, A HOUSEKEEPER AND A CLEANER?

Accepted Answer

Maids often work on a part-time or full-time basis. On the other hand, a housekeeper is responsible for a broader range of tasks that may include cleaning, cooking, running errands, managing schedules, and overseeing other household staff. Cleaners like us are there to help with maintenance duties in the space and we come on a consistent schedule being every week, biweekly or monthly.

Question 5

HOW OFTEN WOULD YOU COME TO CLEAN?

Accepted Answer

Services are normally done weekly, biweekly, or monthly. 
Looking to gift a deep clean or just need one for yourself? We can do that too! We also recommend following up a deep clean by general cleaning to prolong the cleanliness of your space.

Question 6

DO YOU PROVIDE YOUR OWN PRODUCTS OR DO YOU NEED ACCESS TO MINE?

Accepted Answer

All we ask is that you have a toilet brush & vacuum available for us to use while we are there to avoid cross contamination between our properties. We will bring our own towels, natural cleaning agents, disinfectants, and mop/bucket every time. During a deep clean we may use some products that are more chemical based as long as we have your permission. If you do not have a vacuum or broom at your home or workplace in usable condition, please make us aware and we will bring our own.

If there are specific products you would rather us use, we would be happy to use them but cannot always guarantee the efficacy of the product. Our rate will remain the same wither we use your products or ours.

Question 7

I'VE HIRED CLEANERS IN THE PAST BUT I WASN'T IMPRESSED, WHAT MAKES SCS DIFFERENT?

Accepted Answer

At SCS we strive for excellence and believe in consistently perfecting our work. If there ever is something that you would like us to do differently, or if we did not meet your expectations, do not hesitate to let us know! We are always looking to improve our skills and your honesty is the best way for us to do that.

Question 8

WHAT IF I NEED TO CANCEL OR RESCHEDULE?

Accepted Answer

We ask that all cancelations and reschedules are done at least 48 hours prior to your appointment time. Cancelations & reschedules that occur within the 48 hour time frame will be subjected to a 50% charge of the services that would have been provided. 
We understand that there are extenuating circumstances, please don't hesitate to message or call us.  We are here to help!

Question 9

I HAVE A PET, WOULD THEY BE AN ISSUE?

Accepted Answer

Absolutely not! All we ask is that if your pet has aggressive tendencies, or is anxious and uneasy around new people, to please put them away and make us aware of their location in the home. We love pets, but also love their comfort and our safety.

Question 10

CAN YOU COME BEFORE OR AFTER HOURS TO NOT DISTURB OUR CUSTOMERS?

Accepted Answer

Absolutely. Your business means a lot to our business and we would be happy to clean after your regular hours of operation.

Question 11

CAN YOU ONLY CLEAN CERTAIN ROOMS?

Accepted Answer

We are here for you, if there are rooms you would like us to clean or not clean please let us know. We are happy to help and never want to intrude on your personal space.

Question 12

DO YOU DO CONSTRUCTION OR SEWAGE CLEANUP?

Accepted Answer

We are hoping to expand to construction clean up in the future but do not currently offer it. We do not do sewage clean up.

FREQUENTLY ASKED QUESTIONS